Refund and Cncellation policy

Refund

1. Returns

 

You may return products within 14 days of receipt. Products must be unused and in their original packaging.

 

2. Return Process

 

To return a product, please contact us for a return authorization and instructions. You will bear the cost of return shipping.

 

3. Refunds

 

Once we receive the returned goods, we will process a refund to your original payment method. Refunds do not include original shipping costs.

 

4. Non-Returnable Items

 

Some items may not be eligible for return, such as products that have been damaged due to misuse.

 

Cancellation Policy

 

1. Right to Cancel

 

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires after 14 days from the day on which you or a third party other than the carrier takes physical possession of the goods.

 

2. How to Cancel

 

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by email).

 

3. Effects of Cancellation

 

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for supplementary costs). Reimbursement will be made without undue delay, and no later than 14 days after we receive the goods back or proof of return.

 

4. Return of Goods

 

You must return the goods without undue delay and no later than 14 days from the day on which you communicate your cancellation. The direct cost of returning the goods must be borne by you.

 

5. Exclusions

 

The right to cancel does not apply to goods that have been damaged due to improper use or handling.