We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order at this time. You may however make a new order and cancel your previous order within 3 hours of purchase. Please send us an e-mail at info@boxlysafe.com to process the cancellation.

If an item is temporarily out of stock, you will be e-mailed and notified. You will be provided with 2 options: You may back-order the item and we will ship your item once back in stock, or Request a cancellation and a full refund for that item. Other items on the order will not be affected and will be shipped out accordingly.

If an item becomes unavailable, we will contact you and process a full refund for that item.If there are other items on the order, they will not be affected and shipped out accordingly.

If there are more than (1) items on your order, we ship out items that are in stock first.To avoid delaying the entire order, we want you to receive items in a timely matter.

Returns are strictly for defective or incorrect items at this time. (Please see Returns and Refunds for more info) For all other cases, please email us at info@boxlysafe.com for further inspections as we look into each order on a case-by-case basis.

When your order has been shipped a confirmation email will be sent with the tracking number. You may also find the tracking number by signing into your My Account page and then viewing the order after it has been shipped.